Customers Management Strategy

The profitability and growth of any organization depend on customer experience. Customers are the key marketers, buyers and referrals for your new project. Customers understand that we do not live in a perfect world and that challenging issues sometimes arise; resolving those issues is dependent upon the way we manage to rectify and communicate with customers.

Our scope covers different types of customer engagement channels that includes a Customer Facing Team (sales / CRM,) Contact Centre Team and Digital Channels Team and offer the following:

• Engagement strategy
• Customer experience strategy
• Sales and marketing communication strategy
• Processes improvement, including outsourcing strategy
• Customer satisfaction improvement
• Improvement of NPS (Net Promoter Score)
• Staff Performance Measurements and Rewards